The first step is always to test the product in another application other than your project. The purpose of doing this is to get over your natural reaction that something might be wrong with the product. This will aid in determining what is really happening and why.

If, after testing as described and reviewing the information on this page, you do not have an answer and do not know what to do - contact us for assistance as something is certainly different than you think.

Before emailing for assistance - do the following tests so you can give us the results in the your email. If you contact us before doing the testing and reviewing the information, there will be delays in assisting you because we must still ask you for these test results. We cannot be of assistance by guessing.

(It is important to do all 3 tests)

1. Apply a small amount to a piece of flat, clean glass per the label directions. The glass gives you a clear view of what the product looks like when dry. With sealers or coatings, this will show you the degree of toughness and adhesion. With cleaners and other products, this will show you the what it looks like when dry.

2. Apply a small amount to an uninstalled piece of the same surfacing per the label directions. The uninstalled piece of the same surfacing takes away anything that occurred during and after installation.

3. Apply a small amount per the label directions to a different brand of the same type surfacing. This takes the surfacing itself out of the equation to show if there is something unusual about that particular batch of surfacing.

Here are the things to look for:

• Products does not seem to be working?: The stone is something other than limestone or marble? This product only reacts with these stone types.  Or there is a sealer in the way (possibly unknown to you) that is preventing direct contact with the stone.

• Product leaves a film or shiny area? : No, that is not possible as the tests above will show you. What you are probably seeing is the opposite. The product can dull the area as it removes a little of the surface and you are seeing the untouched areas as more reflective. See below.

• Product has dulled the area?: That means the stone is a fairly shiny "honed to polished" surface. One way to deal with this is to seal the entire surface with a spray application of SBS Sealer. This will protect the surface from acidic liquids and even out the gloss in the process.

• Product has made the area a higher sheen, than the surrounding area? Repeat the process with a different tool than you used before.   Test something more rough than the #0000 steel wool or the sponge sanding block you used.

If this does not answer your situation - something is very different and unusual. You should be able to discover why by looking for the issue in  "Problem Solving"