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Unexpected Results with an Aldon Product

This page is ONLY for the situation where you have tested or used Aldon product(s) and found unexpected results. The information you provide below will help us both to understand why that was. Then, you can proceed in confidence to your end goal.

This looks like a long, tedious operation to fill out. It is not! Just use your "tab" key to jump from box to box and it takes a couple of minutes. The goal is to get all the information here and now, instead of emails back and forth asking you these same things over days.

By the way, it is a good thing to find out now that the job conditions are not what you thought. Don't worry! Everything can be analyzed and made right with your help because all Aldon products do everything we describe.

Tips:

We need an answer to everything, even if it is just a "?".or "n/a". That way we know you considered what we need to know to assist you.
Use your "Tab" key to jump from field to field.
Anything not answered will mean we must come back with questions and delay the process.

Your FIRST name:
Your LAST name:
Your company name:	(for industry members)
Your city:
Your state/province:
Your email:		Any spam filter on your computer must be set to allow emails from @aldonchem.com" or you will not receive our reply.
Your order number(s)?		.

The first things we need to know is:.
1. What are the name(s) of all the Aldon product(s) used?

The container size was the 1 FL. Ounce sample bottles

The container size was the full size product containers, not the 1 ou. sample bottles

2. What did you see, or not see, that was not what you wanted and expected?

(Just one sentence. Do not induce more than that as we will pick up the details and your comments below and in the
sequence that gives us the data where we need it. You will have plenty of opportunity to expand your comments below.)

History of project before you began to test/use Aldon products:
(We really do need this information and will have to come back and ask you any unanswered questions and
that will delay the process.)

3. Your surface type is: full description please (i.e. porcelain tile, flagstone, slate, "clay" brick, "concrete" brick/paver, terrazzo, concrete interlocking paver, marble table top)
4. The manufacturer's (not the stores) name and product name for this surfacing material is: (i.e. Acme Crema Marfil marble, Acme Pennsylvania Bluestone, Acme Rajah Slate purple, Old Chicago Brick, etc.) Please note - this can be extremely important. Some people have proceeded with totally wrong assumptions about their project by giving us the wrong information. (i.e. telling us it was a "brick" or "raw, unsealed brick" when, in fact, it turned out to be a 50 year old "used" brick with a completely unknown history of sealers, waterproofers, paint, cleaners, below the surface). Anything can be dealt with properly and with relative ease if we receive valid information.
5. On the raw, uninstalled, unsealed, right out of the package surfacing, the absorption test you will see here shows that randomly placed water drops fully absorb into the surface in how many seconds? (indicate if it varies by 5 seconds or more across the surface)
6. The grout manufacturers name & the grout name & color: (i.e. Acme Building Products - , modified sanded - brown )
7. The location of the project in/around the building : (i.e. kitchen, bathroom, patio, driveway, etc.)
8. What is the size of the whole area (treated and untreated)?
9. What is the size of the area treated thus far (not the whole project) is how many square feet as close as you can estimate? (i.e. 9 square inches, 6 square feet, etc.)
10. The name (manufacturer and product names) of any wax, linseed or other oil, or any other non-sealer coating used in the past?
11. What products were used to clean and maintain this surface? (manufacturer's name and product name (i.e. Acme acid cleaner, Ajax Cleanser, Acme Vinegar)

Below are the project steps (all might not apply to yours)

Step 1 - Stripping the surfacing:

If there was no stripping and your issue is with the performance of "Grout Easy" : ...... click here first! .

If your issue is with the performance of "Premium Stripper " : ...... click here first! .

(If stripping old sealer was not done on your project, skip to Step 2.)

1. Manufacturer and brand name of stripper:
(Just saying stripper does not give us what we need. We need i.e. Aldon Premium Stripper, Acme Vinyl Tile Stripper, etc.)

2. Results of absorption test after stripper was used?:
(Water drops in various places darken and start to absorb in how many seconds)

3. How did the surface look after stripping?:
(i.e. glossy look is gone, never any gloss and looks the same, color is uneven and should be even, etc.)

4. Any other comments after stripping?
(i.e. stripping seems to be complete and ready for new sealer, stripping does not appear to be complete, etc.
What did you expect to see that you did not see?)

Check all that apply. Put a "?" if you don't know the answer:

5. The sealer being removed - how many gallons of that sealer applied originally?

     5a. The sealer being removed is a thick glossy coating and seems to be hard.

      5b. The sealer being removed is a thin coating and not very hard

      5c. The sealer being removed is patchy, peeling, little or no gloss

6. The sealer being removed is named
7. and is this type
                            (i.e. urethane, fluoropolymer, acrylic, epoxy, water base, petroleum solvent base
8. and the manufacturers name is

The stripper was poured into a pail or other container, then applied with a tool.

The stripper was poured directly onto the floor from the can/bottle.

The stripper was not spread with a tool of any kind.

The stripper was spread with a string mop.

The stripper was spread with a sponge or sponge mop.

The stripper was spread with a plastic fiber brush or broom.

The stripper was spread natural fiber bristle brush.

The stripper was not "spread" so much as moved around with a natural fiber bristle brush.

The stripper was immediately wiped up .

The stripper was wiped up at 30 seconds.

The stripper was wiped up at approx. 1 minute to 3 minutes.

The stripper was wiped up after 3 minutes.

The stripper was wiped up with rags.

The stripper was vacuumed up.

The stripper was hosed or pressure washed off.

After cleanup, the surface was washed with plain water only.

After cleanup, the surface was wiped down with lacquer thinner, mineral spirits or other petroleum base cleaner.

After cleanup, the surface was wiped or washed with some other type cleaner.

I saw the stripper HAD softened and removed the old sealer .

I saw the stripper HAD NOT softened or removed the old sealer.

I went through the stripping process one time.

I went through the stripping process two times.

I went through the stripping process three times.

10. How much Aldon stripper have you used? (i.e. one ounce, 1 gallon, 5 gallons)

Step 2 - Cleaning or Treating ( If cleaning or treating was not done on your project, skip to Step 3. )

If your issue is with the performance of "Efflorescence Treatment" : click here first!

If your issue is with the performance of "Grout Residue Remove" :............... click here first!

If your issue is with the performance of "Insta-Clean" : ...... click here first! .

If your issue is with the performance of "Fine Stone Restoration" : ........................ click here first! .

If your issue is with the performance of "Grout Restoration" : ...... click here first! .

If your issue is with the performance of "Maintain" : ........................ click here first! .

If your issue is with the performance of "Dust Whiz " : ...... click here first! .

Check and fill out all that apply.

	1. The condition being cleaned/treated is (i.e. grout smears on tile, white powder on brick, etc. Also, click the product link above and it might answer you right now.)
	2. All the cleaners or treatments (Aldon and non-Aldon) used to prepare the area are named: (i.e. Ajax Cleanser, Aldon Efflorescence Treatment, soap, etc.)
	3. All the tools used to apply and remove the cleaner/treatment are (i.e. paint brush, sprayer, string mop, sponge, etc.)
	4. At any point in the cleaning process, did you see any fizzing reaction? Anything else?
	5. Was the cleaning satisfactory? How did it look?

Step 3 - Sealing with an Aldon sealer (If sealing does not apply to your project, skip to Step 4.)

If your issue is with the performance of "SBS Sealer" or "Porous Stone Sealer" or "Mexiglaze" : click here first!

If your issue is with the performance of "Same Day Sealer " : click here first! .

If your issue is with the performance of "Crystal Glaze Sealer " :.......... click here first! .

If your issue is with the performance of "Fine Stone Sealer " : .... click here first! .

Check all boxes that apply: (This section applies only to the results from an Aldon sealer, not another brand.)
1. The Aldon sealer I used was
2. The gallons of that sealer I used was

3. What was the size of the sealer container :
3a. Gallon, quarts, pints
3b. The sample bottle(s) of one fluid ounce each

Step 4 - The Coating: "Lifeguard" or "Tile Cover" - (these are not sealers).
                If your issue is with the performance of "Lifeguard" or "Tile Cover" : click here first! .
If neither "Lifeguard" or "Tile Cover" was used, skip to #9.

The sealer was poured into a pail, tray, or other container, then applied with a tool.

The sealer was poured directly onto the floor from the Aldon can/bottle.

The sealer was sprayed with a pump, airless, or pressure sprayer.

The sealer was not spread with a tool of any kind.

The sealer was spread with a string mop.

The sealer was spread with a sponge or sponge mop.

The sealer was spread with a plastic fiber brush or broom.

The sealer was spread with a natural (straw) fiber brush or broom.

The sealer was spread with a stationary paint roller.

The sealer was applied with a rag.

4. How many times was the sealer applied?

5. How long between applications of the sealer (not the protector) in minutes, hours, days?

6. What was the air temperature (Fahrenheit) in the area of the application ?

7. Were that any weather considerations (i.e. rained an hour later)

8. How did the surface look after the first sealer application? (i.e. smooth, streaky, dark and light areas, uneven gloss, uneven color, etc. )

9. How did the surface look after the second sealer application? (i.e. smooth, streaky, dark and light areas, uneven gloss, uneven color, etc. )

10. More than 2 applications? How did the surface look after the final sealer application?
                           (i.e. smooth, streaky, dark and light areas, uneven gloss, uneven color, etc. )

11. Results of absorption test after final sealer application:
      (Does a water drop bead up and not darken underneath in 60 seconds at this point?

12. What color differences do you see when compared to the raw, unsealed, uninstalled surfacing right out of carton?

1. The coating used was (i.e. Aldon Lifeguard, Aldon Tile Cover)

The coating was poured into a pail, tray, or other container, then applied with a tool.

The coating was poured directly onto the floor from the Aldon bottle.

The coating was sprayed with a pump, airless, or pressure sprayer.

The coating was not spread with a tool of any kind.

The coating was spread with a string mop.

The coating was spread with a sponge or sponge mop.

The coating was spread with a plastic fiber brush or broom.

The coating was spread with a natural (straw) fiber brush or broom.

The coating was spread with a rag.

2. How many times was the coating applied?

3. What was the air temperature (Fahrenheit) in the area at the time of the application?

4. Were there any weather considerations (i.e. rained an hour later)

5. What was the time between each application of the coating (not the sealer)? min, hrs, days

6. How did the surface look after the first coating application?
                                               ( i.e. smooth, streaky, dark and light areas, uneven gloss, uneven color, etc. )

7. How did the surface look after the second coating application?
                             (i.e. smooth, streaky, dark and light areas, uneven gloss, uneven color, etc. )

8. More than 2 applications? How did the surface look after the final coating application?
                                      (i.e. smooth, streaky, dark and light areas, uneven gloss, uneven color, etc. )

9. For all the products used: What were the results of your initial sample or patch testing of each product ultimately used on the project? Do you have any idea why you see a difference now?

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